How to Find Your Subscription/Purchase Order Number

If you need to find your subscription or purchase order number, please follow the steps below based on your device system:

Updated July 21, 2026 · 3 min read

For iOS Users (Apple Devices)

You can click the link below and follow Apple’s official instructions to find your order number:

Apple Support: Find Your Order Number

This page will guide you through locating your order number in the App Store purchase history.

Example

iOS App Store Purchase History Example

For Android Users (Google Play)

Method 1: Find Order Number in Google Play Order History

If you made a subscription or purchase through Google Play, you can click the link below and follow Google’s official instructions to find your order number:

Google Play Support: Find Your Order Number

This page provides step-by-step guidance on how to locate your order number in Google Play’s order history.

Method 2: Find Order Number in Email

Alternatively, you can find your order number in the confirmation email sent by Google Play after making the subscription or purchase.

Simply search for “Google Play” in your email inbox and look for the email with the subject: “Your Google Play Order Confirmation.” The order number will be included in the email details.

Example

Google Play Email Confirmation Example

Frequently Asked Questions

Common questions about finding and sharing your subscription or purchase order number.

Why does VN Support ask for my order number?

Your order number helps us confirm the purchase record and check subscription-related issues more efficiently. Please provide the order number when you contact us about payment, purchase, or VN Pro subscription issues.

What should I do if I cannot find my order number?

Please check that you are signed in to the same Apple ID or Google account used for the purchase. You can also search your email inbox for purchase confirmation messages from Apple or Google Play. If you still can't find it, we recommend contacting Apple or Google Support and let them assist you in finding the order.

Can VN find my order number for me?

For privacy and payment security reasons, VN cannot directly access your Apple or Google Play order history. Please find your order number through App Store purchase history, Google Play order history, or your purchase confirmation email.