Before You Start
If VN Pro does not take effect after purchase, first check the account and platform used for the subscription. VN Pro purchases are managed by the payment system of the device where the subscription was made, such as your Apple ID, or Google Play.
In most cases, subscription issues happen because the app is using a different payment account, the subscription is being checked on a different platform, or the payment status has not refreshed yet.
Can VN Pro Be Used Across Platforms?
VN Pro cannot be shared across iOS, Android, and macOS with one subscription.
Separate subscriptions are required for each platform:
- If you subscribe on iPhone or iPad, VN Pro can be used on iOS devices.
- If you subscribe on Android, VN Pro can be used on Android devices.
- If you subscribe on macOS, VN Pro can be used on macOS devices.
These subscriptions are independent because they are maintained by the device platform's payment system, such as Apple ID for iOS and macOS, or Google Play for Android.
Restore Your VN Pro Subscription
If you already purchased VN Pro but the app does not show your subscription status, try restoring the subscription first.
- Open VN.
- Go to the VN Pro page.
- Tap Restore Subscription.
- Restart VN and check your VN Pro status again.
Make sure you are signed in to the same App Store or Google Play account used to purchase VN Pro.
If You Purchased on iPhone, iPad, or Mac
If VN Pro is not active on an Apple device, please check the following:
- Make sure the Apple ID signed in to the App Store is the same Apple ID used to purchase VN Pro.
- Confirm that the subscription was purchased on the same platform you are using. VN Pro purchased on iOS cannot be used on Android or macOS, and VN Pro purchased on macOS cannot be used on iOS or Android.
- Open the VN Pro page in VN, tap Restore Subscription, then restart VN.
If your payment is still pending or requires confirmation through another payment method, such as a payment app, approve the payment and wait for the transaction to complete.
For Apple billing or payment-related questions, please refer to Apple Support: Subscriptions and Billing or contact Apple Support directly.
If You Purchased on Android
If VN Pro is not active on Android, please check the following:
- Make sure the Google Play account on your device is the same account used to purchase VN Pro.
- During troubleshooting, try keeping only the Google account used for the VN Pro subscription signed in to Google Play.
- Confirm that the subscription was purchased on Android. VN Pro purchased on Android cannot be used on iOS or macOS.
- Open the VN Pro page in VN, tap Restore Subscription, then restart VN.
If VN Pro still does not take effect, you can also refresh Google Play by clearing the Google Play Store cache and data:
- Open the device Settings app.
- Tap Apps & notifications or Apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear Cache.
- Tap Clear Data.
- Reopen Google Play and VN, then check your subscription again.
If VN Pro Used to Work but Stopped
If VN Pro worked before but now shows that you are not subscribed, the subscription status may not have refreshed correctly.
Please try the following steps:
- Tap Resume Subscription or Restore Subscription in VN.
- Restart VN and check the subscription status again.
- On Android, clear the Google Play Store cache and data, then reopen Google Play and VN.
If the issue continues, please contact us from inside VN so we can check the error logs for further troubleshooting.
Contact VN Support
If the steps above do not resolve the issue, please go to VN Settings > Feedback, select [Subscription] and put in detailed description of the issue and troubleshooting steps you have attempted, then submit the feedback (or head to User > Contact Us if you are using VN Android app, select the subscription category, and submit feedback using the Email option).
When contacting support, please include your device platform, the VN account you are using, and your subscription or purchase order number if available.
Need help finding your order number? Please see How to Find Your Subscription/Purchase Order Number.